Most recently, China’s second-largest bank, China Construction Bank, opened a branch in Shanghai, in which only robots with artificial intelligence serve customers.
They can exchange currency, open an account, provide assistance with transfer or investment. But first, when you first use it, you will need to allow the system to scan your face and ID. This is done for the sake of replenishing your own database. At the subsequent appeal, the AI ??will see the history of the client’s visits and information about him. Whether robots are said in languages ??other than Chinese are not reported.
For those who are in dire need of the services of a human manager, there is a separate office where such communication is possible. True, only with video chat. In total, according to China Construction Bank, the bank installed 1,600 self-service robots in 360 branches. According to the management, this step contributes to increasing the attractiveness of the bank in the eyes of technically savvy customers. Well, of course, the notorious expense of costs on personnel has not gone anywhere, now it is much smaller.